F.O.C.U.S.E.D is who we are, its what we believe in. These are our ideals that steer us in the correct direction each and everyday.
Friendly - Customer service is a huge part of what we do and we believe that being friendly is not only a good way to treat our clients, but also just a good way to be in general. We believe that being approachable and easy to deal with is part of what sets us apart - and our love for terrible Dad jokes! So feel free to drop us a line, have a chat or message us some terrible puns!
Organised - We have our systems in place to ensure that all of our clients are well looked after - gotta love SOPs! From filing cabinets to email folders we do our absolute best to stay on top and deliver to our clients what they want, when they want it.
Committed - We are committed not only to our clients, but to the safety and wellbeing of any crews we draw plans for. We work hard to ensure every street is signed up, every ROL is current and all client needs are met. We are committed not only to the crews and the clients but also to the public and most importantly ourselves and our high standard of work.
Unmatched - To put it simply we are unmatched in what we do. From customer service to education and to the promotion on mental health services within the industry we work hard to cover what is needed. We are family run and we have 15+ years experience on the road and in the office. We work to educate about industry updates and changes and Ellie is a R U OK? Workplace Ambassador and can be contacted for Mental First Aid help. There is no other company like us and we will continue to grow and learn how to do thing better along the way.
Safe - It really goes without saying that being safe is not only a core value of our business, but a core value of who we are as individuals. Being safe is of the utmost importance to us. We aim to provide safe plans, safe education and safe ideals. Being safe come is many forms and we aim to tick all of those boxes and create safe environments not only for our team, but for our clients and for the public. We are SAFE!
Ethical - One of our main aims is to be ethical and fair in everything we do. We stay accredited and stay educated on what's happening within the industry. We are open and honest with our clients. We aim to be the most authentic that we can be. We believe that being honest in what we do and how we conduct business speaks volumes as to who we are.
Dependable - If there is one thing you can do it's depend on us. When putting together your plans we make sure to allow at all aspects from the scope of works to the type of road and who governs it. Our SOPs are in place to ensure nothing falls through the gaps and that we deliver to our clients when they need it. You can depend on us to leave your work in our hands.
We are a F.O.C.U.S.E.D Workplace!